Tech support team
Tech Support is a service available for Learning for Life families and students.
Our team of friendly experts is ready to support you with queries regarding our digital platforms and programs.
The Tech Support Team can help with things like:
- creating a My Smith Family account
- logging in to My Smith Family
- uploading documents, updating your details and accessing Offers in My Smith Family
- setting up a Smith Family Laptop
- troubleshooting basic laptop issues and questions
- setting up parental controls on your device
They can also refer you to one of our partners for more information and support, if you need it.
You can get in touch with our Tech Support Team in the following ways:
Phone
Call 1800 280 223 Monday to Friday between 9.30am and 5pm (Sydney Time).
Accessibility Services:
- National Relay Service: choose your preferred method and ask for 1800 280 223.
- Translation and interpreter services: call 13 14 50 and ask the interpreter to phone 1800 280 223.
Online form
Send an enquiry to our team and we’ll get back to you:
Use this form to ask a question, report an issue or give feedback. We aim to respond to all enquiries within 5 business days.
Use this form to ask a question, report an issue or give feedback. We aim to respond to all enquiries within 5 business days.
Learning for Life help centre
You can also view information about My Smith Family, the Learning for Life Scholarship and more 24/7 on our Learning for Life Help Centre.
Live chat
Live chat with us Monday to Friday between 10am and 4pm (Sydney Time).
Click the Chat icon, in the bottom right-hand corner on the Learning for Life Help Centre. or My Smith Family.
Click the Chat icon, in the bottom right-hand corner on the Learning for Life Help Centre. or My Smith Family.
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