Complaints

If you are dissatisfied with The Smith Family, our services, activities or our team members, we encourage you to let us know. Here is some more information to inform you about how we manage complaints.

What is a complaint?
A complaint is any expression of dissatisfaction about The Smith Family, our services and activities, or our team members, volunteers and anyone acting else acting on our behalf.

Where to make a complaint
You can let us know about your complaint by making it in person at your local The Smith Family office, calling us on 1800 024 069, emailing us on complaints@thesmithfamily.com.au or sending your complaint by post to the General Manager, The Smith Family, at the following addresses in your State or Territory:

ACT: PO Box 10500, Woden ACT 2606
NSW: GPO Box 10500, Sydney NSW 2001
NT: PO Box 553, Nightcliff NT 0814
Qld: PO Box 10500, South Brisbane QLD 4101
SA: PO Box 10500, Rundle Mall, Adelaide, SA 5000
Tas: GPO Box 2237, Hobart TAS 7001
Vic: PO Box 10500, Collingwood VIC 3066
WA: GPO Box 3087, East Perth, Perth WA 6892


For more information, please view or download:

Complaints Brochure  >

Complaints Form >