There are still 4,532 Australian children who need extra learning support by this Christmas.

Our Programs
- Literacy programs
  Providing resources and support to help children living with disadvantage achieve the required reading standard.
- Technology programs
  Providing children and young people living with disadvantage with the critical skills, access, and equipment they need.
- Numeracy programs
  We support early years educators and community professionals in building foundational math skills in children under their care.
- Learning for Life
  Providing holistic, long-term support for disadvantaged young Australians throughout their education.
- Mentoring programs
  Mentoring programs for students living with disadvantage that provide the encouragement they need to build aspirations for their future.
- Aboriginal and Torres Strait Islander programs
  Our work engages Aboriginal and Torres Strait Islander communities in learning through education, life skills and role models, promoting culturally responsive practice.
Our learning support and mentoring programs in 90 Australian communities directly help children in need achieve their goals through education.
View all programs
Get Involved
- Ways to fundraise
  Learn about fundraising and give back to the community with The Smith Family.
- Volunteer with us
  Share your skills to help Australian children in need transform their lives through education.
- Partnerships
  Learn how your organisation can partner with The Smith Family and help build a better future for Australian children in need.
- Careers
  We aim to provide a working environment where staff and volunteers have the opportunity to grow both personally and professionally.
- Events
  Participate in events and activities that support young Australians experiencing disadvantage.
- VIEW clubs of Australia
  Learn about VIEW, a leading women’s volunteer organisation and support network with over 16,000 members, across Australia.
Ways to Give
- Sponsor a child
  Through child sponsorship, you will be matched to an Australian child in need, helping to support the cost of their school essentials.
- A gift in your will
  Ensure that future generations of Australian children have the support they need to make the most of their education.
- Monthly donation
  Become a monthly donor and provide continual support throughout all stages of a child’s education.
- Philanthropic giving
  Through your philanthropy, you can ensure that young Australians impacted by poverty get the education that all children deserve.
- Single donation
  Your donation will help young Australians in need by providing access to our Learning for Life education support programs.
- Workplace giving
  Making small, regular donations to The Smith Family through Workplace Giving is an easy way to help change the lives of young Australians living in poverty.
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Child Sponsorship
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Complaints

If you are dissatisfied with The Smith Family, our services, activities or our team members, we encourage you to let us know. Here is some more information to inform you about how we manage complaints.

What is a complaint?
A complaint is any expression of dissatisfaction about The Smith Family, our services and activities, or our team members, volunteers and anyone else acting on our behalf.

Where to make a complaint
You can let us know about your complaint by making it in person at your local The Smith Family office, calling us on 1800 024 069, emailing it Online Here or sending your complaint by post to the General Manager, The Smith Family, at the following addresses in your State or Territory:

ACT: PO Box 8, Woden ACT 2606
NSW: GPO Box 5348, Sydney NSW 2001
NT: PO Box 553, Nightcliff NT 0814
QLD: PO Box 10500, South Brisbane QLD 4101
SA: PO Box 3041, Rundle Mall, Adelaide SA 5000
TAS: GPO Box 2237, Hobart TAS 7001
VIC: PO Box 207, Collins Street West, VIC 8007
WA: GPO Box 3087, East Perth, Perth WA 6892

For more information, please view or download:

Complaints brochure >

Your privacy

Your privacy and confidentiality will be respected at all times during the complaints process.

The Smith Family collects personal information from you in order to investigate your complaint. We may also collect information about you from the person you complained about and others if they have information relevant to your complaint.

For further information about how we collect your personal information, the purposes of that collection, how it may be disclosed, and our Privacy Policy please refer to the Complaints Brochure (see above). Our Privacy Policy is also available at www.thesmithfamily.com.au/privacy-policy.

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