Governance

The Smith Family Constitution

Each year thousands of generous individuals contribute to support our educational learning and support programs for disadvantaged children across Australia.

We are committed to ensuring this support is used in the best possible way, and strictly adhere to regulations and relevant policies to uphold this commitment.

The Constitution of The Smith Family provides the overarching governance structure that enables us to achieve our mission in a way that is consistent with our vision, values and strategy, creating opportunities for young Australians in need by providing long-term support for their participation in education.

The Smith Family constitution

The original constitution of The Smith Family as drawn up in 1922.

Our Board of Directors

Christine Bartlett

Christine Bartlett is the Chairman of The Smith Family Board

Our Board of Directors

The Board of Directors is the key-decision making body of The Smith Family and is responsible for its overall governance. The Board's role and responsibilities are governed by both the constitution and a comprehensive Board charter.

Board of Directors Charter 2012

The Board of Directors has three committees; Finance, Audit and Risk, Corporate Governance, and People and Culture. These committees are governed by Charters:

Finance, Audit and Risk Committee Charter 2012
Corporate Governance Committee Charter 2015
People and Culture Committee Charter 2012

Our Annual and Financial Reports provide a comprehensive overview of our annual activities and a summary of key statistics and financial results.

Child protection policy

Our commitment to child protection

The Smith Family is a signatory to the Australia Research Alliance for Children and Youth (ARACY) Commitment to Young Australians. This commitment guides decisions about our day to day and longer-term actions that affect children and young people.

We take seriously our responsibility to provide an environment that is caring, nurturing and safe for the children and young people participating in our programs.

Writing to your sponsored student

Commitment statement

Commitment to Safeguarding Children and Young People From Abuse and Neglect

Chertsey Primary School newspix

Commitment to Safeguarding Children and Young People From Abuse and Neglect

The Smith Family is an independent, non-profit organisation committed to helping disadvantaged Australian children by unlocking opportunities through education and learning.

Our organisation operates and/or is represented in communities across Australia, where we facilitate access to programs, and formal and informal learning opportunities for children, young people and their families or carers. We take seriously our responsibility to provide an environment that is caring, nurturing and safe for the children and young people participating in our programs.

In particular, our organisation is committed to safeguarding the children and young people in our care from:

  • Sexual abuse
  • Physical abuse
  • Emotional abuse
  • Neglect
  • Witnessing family violence

This commitment to providing a safe environment for the children and young people to whom we offer a range of opportunities for fuller participation in society is approved and endorsed at the highest levels of our organisation. Our Board of Directors endorses and approves of The Smith Family's Commitment to Safeguarding Children From Abuse and Neglect

Framework policy statement

The Smith Family Framework to Safeguard Children and Young People from Abuse and Neglect 1 outlines The Smith Family's commitment to child safety and protection. It describes The Smith Family roles, responsibilities and management strategies that will ensure child safe environments in all programs and activities.

The Framework takes into account state and territory child protection legislation. It covers all children and young people under the age of 18 years. The Framework applies to all staff, volunteers and supporters of The Smith Family. Supporters include sponsors, donors, mentors, corporate and community partners and VIEW club members engaged with programs and activities of The Smith Family.

The Framework is informed by The Smith Family's Commitment to Safeguarding Children and Young People from Abuse and Neglect.

Risk Management

This Framework adopts a risk management approach to safeguarding children and young people. Our staff will be supported to identify, assess and control risk of harm to children in all areas of operations. We will ensure that risk controls are understood, put in place and regularly updated.

Working with other agencies

The Smith Family works with and through a wide range of government, corporate and not-for-profit agencies. Our staff will ensure that they are conversant with the policies of other organisations. Any inconsistencies in approach will be raised and discussed as relevant.

Code of Conduct

The Smith Family's Child Safety Code of Conduct sets out expectations of staff, both paid and unpaid, regarding their conduct behaviour and responsibilities as staff of The Smith Family to safeguard children and young people from abuse and neglect.

1. The term "child/children" is used at times to keep language as simple as possible; in all cases the document encompasses children and young people under the age of 18 years.
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Privacy policy

Your privacy

The Smith Family is committed to protecting the privacy and confidentiality of our students, families, supporters and other stakeholders. Indeed our name "The Smith Family" was a direct result of our founders wishing to remain anonymous themselves.

The Smith Family supports and is bound by the Australian Privacy Principles under the Privacy Act 1988. Our Privacy Policies contain information about how we collect and handle personal information. The policies also contain information on what to do if you have questions, concerns or complaints.

Click below to access our policies:

1. Privacy policy for supporters
2. Privacy policy for students and families
3. Privacy policy for VIEW Clubs
4. Privacy policy for volunteers

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Whistleblowing policy

The Smith Family is very committed to ethical behaviour that is aligned with our values and complies with all relevant state, territory and commonwealth laws. To demonstrate our commitment, we have developed a Whistleblowing Policy that provides guidelines for any person or organisation associated with The Smith Family who may wish to report an actual or suspected wrongdoing. Examples of wrongdoing include fraud, corruption, illegal activities, gross mismanagement and malpractice. The policy outlines the importance of any person being able to report a wrongdoing without fear of retribution.

Read our Whistleblowing Policy.

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Direct Debit Service Agreement

What is a Direct Debit Service Agreement?

If you have recently completed a sponsorship or pledge form that asks us to make regular deductions from your credit card or bank account, we are required to provide you with a Direct Debit Service Agreement. You don't need to take any action unless you wish to vary the terms of our Agreement. This Agreement sets out our commitment to you, your rights and responsibilities to us, together with where you should go if you require assistance.

Our commitment to you

This Direct Debit Service Agreement outlines our service commitment to you under the Direct Debit Request (DDR) arrangements made between The Smith Family (User ID 031114) and you.

Initial terms of the arrangement

In the terms of the DDR arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount to go towards The Smith Family's community service programs - as shown on the Authorisation and DDR form which you have sent to us.

The DDR details the terms of your debit arrangements including, among other things, the amount, the frequency, the expiry (if any) and the program you are giving to.

You should carefully read the DDR to familiarise yourself with the details of your debit arrangements.

Your responsibilities

  • checking with your financial institution prior to completing the DDR that direct debiting is available on that account;
  • ensuring that the account you nominated has sufficient cleared funds available to pay each debit when it becomes due. This is because you will be responsible for any fees incurred if you have insufficient funds in your account;
  • ensuring that the authorisation on the DDR is identical to the account signing instruction held by the financial institution of the nominated account;
  • telling us if you close or change the account you nominated; and
  • arrange a suitable alternate payment method, if the direct debit arrangements are stopped, either by you or your financial institution.

Debit arrangements

If we receive your first DDR debit under this Direct Debit arrangement between the first and tenth business day of the month, then the first payment will be taken at this time. If it is received after the tenth business day then the payment will be taken on the first business day of the following month. From then on, The Smith Family will debit all future donations from nominated accounts on the first business day of each month that installments are due, until such time as you advise us otherwise.

Alteration or cancellation

You may cancel your DDR, stop or defer an individual debit, request a change to the debit amount, or make other changes, by firstly writing to us at The Smith Family, GPO Box 10500, Sydney, NSW 2001, Australia or contacting us on 1800 024 069 or by emailing your request to supportercare@smithfamily.com.au (please include your Supporter ID). Please provide us with at least 10 business days notification to process your request in time. These changes may include:

  • stopping a debit
  • altering the schedule
  • deferring a debit
  • suspending the DDR
  • changing the program you are giving to

If we vary any of the debit arrangements either set out in this agreement of in the DDR or otherwise we will provide you with at least 14 days notice in writing. For example, we may need to vary the amount of the debit for certain programs from time to time because the cost of providing The Smith Family's services may increase over time.

Your privacy

We will keep your personal information confidential. We will only share these details when we need to:

  • provide information to our bank to initiate the debit from your nominated account,
  • provide information to your Financial Institution in relation to a claim regarding alleged incorrect or wrongful debit; or any information we are required by the law to disclose.

We will take reasonable steps to protect personal information held by us against loss and against access, use, modification or disclosure that is unauthorised.

Enquiries

Enquiries should first be made to us rather than to your financial institution.

If you believe that a debit has been initiated incorrectly please contact us. The Smith Family will investigate any disputed debit item and contact you within 24 hours of the initial enquiry. If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:

  • within 7 business days (for claims lodged within 12 months of the disputed debit), or;
  • within 30 business days (for claims lodged more than 12 months after the disputed debit)

You will receive a refund of the debit amount if we cannot substantiate the reason for the debit.

If you have any queries or concerns, please don't hesitate to contact us:

Mail: The Smith Family, GPO Box 10300, SYDNEY, NSW 2001, AUSTRALIA
Phone: + 612 9085 7222 or 1800 024 069
Email: supportercare@smithfamily.com.au

Last updated 1 March 2011.