Customer Service & Administration Support (VIRTUAL) QLD - 23-24QLDVICSAS

Detailed description:
Program and Scholarship Administration team is a combination of paid team members and volunteers based virtually or various Admin centres in NSW, VIC, QLD and SA, who support administrative aspects of the Learning for Life Scholarship and suite of programs. 

The Administration & Customer Service volunteers participate primarily in processing scholarship documents, data entry and child protection and privacy checks for various Learning for Life teams and programs. 
Utilising SharePoint and the CRM database to enter and manage important data. The position has a strong focus on digital administration functions that support The Smith Family’s programs including but not limited to iTrack, Digital Access Program, Student 2 Student and the Learning for Life scholarship.

Through this role, volunteers provide critical background support for the educational and social development of young Australians to succeed at school, so they can create better futures for themselves.

Key Tasks & Activities: 
• Utilising SharePoint files and the CRM data base to review, enter and manage important data 
• Reviewing and screening documents for child protection issues
• General administrative duties
• Data entry and Excel spreadsheet management

Competencies / Skills
Essential:
• Strong computer skills including database management and using current Microsoft Office programs
• Highly effective customer service and interpersonal skills
• Excellent communication skills, both spoken and written
• High level of attention to detail
• Ability to multitask and work to tight deadlines
• Ability to work cooperatively in a team environment
Desirable:
• Competency in operating database or CRM systems such as Microsoft Dynamics
• Competency in using MS Teams

Experience / Education
Essential:
• Experience using Excel and Outlook programs
Desirable:
• Awareness of the community and education services sector and issues affecting people living in poverty
• Experience in a similar position providing customer service and administrative assistance within a professional and confidential environment
• Related Educational studies e.g. human resources, business administration

Screening requirements:
• National Police Check
• Working with Children Check 
• 2 x Reference Checks